1.1 In the context of electronic messaging, “spam” means [unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose].
1.2 We have a zero-tolerance spam policy.
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3. Spam filtering
3.1 Our messaging systems automatically scan all incoming [email and other] messages and filter out messages that appear to be spam.
3.2 We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.
4. Spam filtering issues
4.1 No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.
4.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means.
4.3 You can reduce the risk of a message being caught by the spam filters by:
(a) sending the message in plain text (instead of, or in addition to, HTML);
(b) removing any message attachments;
(c) avoiding the terminology and text styling typically used by spammers; and/or
(d) ensuring that your messages are scanned for malware before dispatch.
5. User spam
5.1 We provide a facility that enables users to send [email messages / private messages / [message type(s)]] to others.
5.2 Users must not use our messaging facility or any of our other services to store, copy, send, relay or distribute spam.
5.3 Full provisions concerning the use of our messaging facility are set out in [our website terms and conditions of use].
6. Receipt of unwanted messages from us
6.1 In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.
7.1 We may amend this policy at any time by publishing a new version on our website.
8. Our details
8.1 This website is owned and operated by Shira Benedetto.
8.2 Our principal place of business is at 2116 Merrick Ave, Merrick, NY 11566.
8.3 You can contact us by writing to the business address given above, by using our website contact form, by email to firstname.lastname@example.org or by telephone on 516 362 7440.
Drafting notes for free anti-spam policy
Spam is an irritant to regular internet and email users, and a significant problem for some organisations. Technical measures are the main way of dealing with spam, but they can be usefully supplemented by legal measures. This anti-spam policy template may be used by a website owner to create a clear policy on spam suitable for publication on the web. The inclusion of an anti-spam policy on your website may help you to demonstrate your anti-spam credentials.
The anti-spam policy gives a loose definition of spam, and warns that spam-filtering technologies will be used to screen incoming electronic communications. It also warns that, in some circumstances, legitimate messages may be filtered-out. In other words, those sending emails and other electronic messages to you should not assume that they will be received.
The policy also includes a brief statement on user-created spam. However, it assumes that the terms and conditions governing the use of messaging services (and other services that may be used to generate spam) will be governed by separate terms and conditions.
Section 1 – Introduction
What is “spam” for the purposes of this document?
Section 3 – Spam filtering
What types of messages are automatically scanned and filtered for spam?
Section 5 – User spam
What types of messaging services are available to users, but potentially vulnerable to misuse by spammers? Email messages, private messages, or some other kind of message? Specify here the type or types of message that may be vulnerable to spammers.
Which document governs the use of the messaging facility generally?
Section 6 – Receipt of unwanted messages from us
You should consider setting up an “abuse@” email address for spam reporting.
Section 8 – Our details
What is the name of the company, partnership, individual or other legal person or entity that owns and operates the website?
Where is the website operator’s head office or principal place of business?
What is the website operator’s contact email address? What is the website operator’s contact telephone number?